Jon Burgess

We got one hit out of Twitter yesterday.   I lost a follower; they probably thought my stuff was not targeted to them.

Other things I noticed about Twitter. We have been talking for a number of years about Web 2.0, and about being more open, or getting your “skin in the game” with the use of blogs.  I was reading something our competition did yesterday, where they used Twitter to exclaim to the world that their newsletter had spelling errors.

Hey, sorry about the two incorrect spellings in this months newsletter. We had a college Professor proof it!!! Not good!

Clearly, going 2.0 should NOT be about pointing out your errors, it should be a way to mitigate or address mistakes that are brought to you by the customer.  You should be following your comments and blogs, and quickly reply to customer’s concerns, not point out your problems if they never noticed.

Twitter Harvesting - I think it is pretty apparent, that Twitter is going to be harvested by the spammers.  I have received a number of emails about joining other peoples Twitter and I have gotten “spammed porn” followers in my followers group. Seems to me, if Twitter isn’t smart, and clean, like “Facebook” seems to be they will end up where “MySpace” has headed, the gutter.